SHIPPING POLICY

Thank you for visiting and shopping at Melie Innovations. The following terms and conditions constitute our Shipping Policy.

1. PROCESSING TIME (PRODUCTION TIME)
All of our items (including cake toppers, favor boxes, and party decorations) are custom made to order. 
- Fast Processing Time: Orders are processed and created within 1 business day (excluding weekends and federal holidays) before shipment.
- During peak party seasons or holidays, processing times may extend up to 2 business days.
Please note: Processing time is separate from the shipping/transit time selected at checkout.

2. EVENT DATE & ORDERING IN ADVANCE
Because our products are crafted for specific celebrations, we recommend placing your order with enough advance notice for your event. Please include your event date in the order notes at checkout to help us ensure timely delivery.

3. SHIPPING RATES & ESTIMATED DELIVERY TIME
Shipping charges for your order will be calculated and displayed at checkout.
- USPS Ground Advantage: 2 - 5 business days (Estimated)
- USPS Priority Mail: 1 - 3 business days (Estimated)

Please note: Estimated delivery times provided by shipping carriers are not guaranteed. Melie by Sergia is not responsible for postal carrier delays once the package has been handed over to carriers.

4. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will become active within 24–48 hours.

5. INCORRECT SHIPPING ADDRESS
Please double-check your shipping address before placing your order. 
- Melie by Sergia is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
- If a package is returned to us due to an incorrect address, the customer will be responsible for the shipping fees required to reship the order.

6. LOST, STOLEN, OR DELAYED PACKAGES
Once a package is marked as "Delivered" by USPS, Melie Innovations is no longer responsible for lost or stolen packages. 
- If your package is delayed or missing in transit, please open a missing mail search directly with USPS using your tracking number.
- If you suspect your package was stolen after delivery, please contact your local mail carrier or police department.

7. DAMAGES DURING TRANSIT
We take great care in packaging delicate paper items to ensure they arrive in perfect condition. However, if your order arrives damaged:
- Please contact us within 48 hours of delivery at meliebysergia@gmail.com with your order number and clear photos of the damaged item and packaging.
- We will evaluate the damage and provide a replacement or store credit as appropriate.

8. CONTACT US
If you have any questions regarding your order or shipping policy, please contact us at:
Email: meliebysergia@gmail.com